Fernlea Veterinary Cinic is pleased to provide the following Privacy Notice:


PERSONAL DATA

Fernlea Veterinary Clinic uses the information collected from you to provide your requested services. In you making initial contact you consent to Fernlea Veterinary Clinic maintaining a dialogue with you until you either opt out (which you can do at any stage) or we decide to desist in promoting our services.


Any information Fernlea Veterinary Clinic holds about you or your business encompasses all the details we hold about you and any organisational services records.


Fernlea Veterinary Clinic will only collect the information needed so that it can provide you with organisational services.


In order to meet its contractual obligations, Fernlea Veterinary Clinic utilises the following third parties:


Docmail for printing and posting

Textlocal for text messages

Braemar Finance for client finance

Debt collection agenecies

Other veterinary practices for referral and succession




CONSENT BASIS FOR PROCESSING PERSONAL DATA

To meet Fernlea Veterinary Clinic contractual obligations to clients

Legitimate interests pursued by Fernlea Veterinary Clinic and/or its clients

To inform clients of important clinical information relating to their pets

To promote the marketing and consulting services offered by Fernlea Veterinary Clinic and/or to market the services and/or products offered

CONSENT

Through agreeing to this privacy notice you are consenting to Fernlea Veterinary Clinic processing your personal data for the purposes outlined.


You may withdraw consent at any time by emailing info@fernleavets.co.uk or writing to us at Fernlea veterinary Clinics 12-14 Martins Rd Hanham Bristol BS15 3EW



DISCLOSURE



Fernlea Veterinary Clinic do not broker or pass on information without your consent. However, Fernlea Veterinary Clinic may disclose your Personal Information to meet legal obligations, regulations or valid governmental request. Fernlea veterinary Clinic may also enforce its Terms and Conditions, including investigating potential violations of its Terms and Conditions to detect, prevent or mitigate fraud or security or technical issues; or to protect against imminent harm to the rights, property or safety of Fernlea Veterinary Clinic, its clients and/or the wider community.


RETENTION POLICY

Fernlea Veterinary Clinic will process personal data during the duration of any clinical contract and will continue to store only the personal data needed for ten years after the contract has expired to meet any legal obligations.


DATA STORAGE

Data is held in within the EAA area only, be this on premise or cloud services


Your Rights


At any point whilst Fernlea Veterinary Clinic is in possession of or processing your personal data, all you have the following rights:


Right of access – you have the right to request a copy of the information that we hold about you

Right of rectification – you have a right to correct data that we hold about you that is inaccurate or incomplete

Right to be forgotten – in certain circumstances you can ask for the data we hold about you to be erased from our records

Right to restriction of processing – where certain conditions apply you have a right to restrict the processing

Right of portability – you have the right to have the data we hold about you transferred to another organisation

Right to object – you have the right to object to certain types of processing such as direct marketing

Right to object to automated processing, including profiling – you also have the right not to be subject to the legal effects of automated processing or profiling

In the event that Fernlea Veterinary Clinic refuses your request under rights of access, we will provide you with a reason as to why, which you have the right to legally challenge.


Fernlea Veterinary Clinic, at your request, can confirm what information it holds about you and how it is processed.


You can request the following information:


Identity and the contact details of the person or organisation that has determined how and why to process your data

Contact details of the Data Protection Manager, where applicable

The purpose of the processing as well as the basis for processing

If the processing is based on the legitimate interests of Fernlea Veterinary Clinic or a third party such as one of its clients, information about those interests

The categories of personal data collected, stored and processed

Recipient(s) or categories of recipients that the data is/will be disclosed to

How long the data will be stored

Details of your rights to correct, erase, restrict or object to such processing

Information about your right to withdraw consent at any time

How to lodge a complaint with the supervisory authority (Data Protection Regulator)

To access what personal data is held, identification will be required


Data Access Request Process and Policy


If you want us to supply you with a copy of any personal data we hold about you, please contact us as above.

Fernlea Veterinary Clinic will accept the following forms of ID when information on your personal data is requested:


A copy of your national ID card

Driving license, passport

Birth certificate and a utility bill not older than three months

A minimum of one piece of photographic ID listed above and a supporting document is required.


If Fernlea Veterinary Clinic is dissatisfied with the quality, further information may be sought before personal data can be released.


All requests should be made to info@fernleavets.co.uk or writing to us at the address found at the end of this document.


COMPLAINTS

In the event that you wish to make a complaint about how your personal data is being processed by Fernlea Veterinary Clinic or its partners, you have the right to complain to the Fernlea Veterinary Clinic Data Protection Manager. If you do not get a response within 30 days you can complain to the Data Protection Regulator.


RIGHTS TO BE FORGOTTEN AND RECTIFICATION

In the event that you wish to exercise your to erasure or rectification of the personal data being processed by Fernlea Veterinary Clinic or its partners, you should contact the Data Protection Manager.














12 Martins Rd Hanham Bristol BS15 3EW Telephone: 0117 9677067 Fax: 0117 9081321
Blackhorse Rd
Kingswood Bristol BS15 8DZ Telephone: 0117 9677067 Fax: 0117 9493920