Important Coronavirus Information
Monday 19th July 2021
We are currently experiencing significant staffing issues due to staff contact tracing outside of work. This is likely to escalate as the case numbers rise even further. Please be patient with the staff who are able to come in – we are experiencing longer than usual phone wait times – and are needing to rearrange some non urgent appointments.
We are waiting to see how track and trace rules will be changed before allowing clients into the building – the size of our rooms is such that we cannot distance staff and clients to avoid contact tracing should a client or staff member be covid +ve in the following 48 hrs.
We have introduced regular testing for all of the team, to keep them and the clients as safe as we can.
We are currently still asking clients to remain outside the building – please respect others when outside the building and maintain social distancing and use face coverings in the outside areas.
All visits are by appointment only including collection of medication and food- so please telephone before you visit – we have specific collection times for medication and food.
We are currently just 3-4 weeks behind with sending vaccine reminders, we are booking appointments for clients that phone in – but you will be sent a reminder – just a bit later than normal.
Our staff are working extremely hard to maintain our service whilst protecting clients and themselves, but please be patient during these difficult times.
The Pet Travel Scheme is changing on January 1st 2021 click here for more information.
The Orthopaedic Referral Service is now at normal capacity, but the backlog has caused a slightly longer waiting list for non urgent procedures.
fully equipped operating theatres
We have fully equipped operating theatres at both Hanham and Kingswood.
Your pets safety
We believe patient safety to be a priority and thus we use the most up to date inhalation anaesthetic equipment.
All sterile procedures ranging from neuterings to orthopaedic and abdominal surgery are carried out at both our clinics.
Useful help and advice!
We recommend the routine castration of male dogs for the following reasons: sexuality, prostate disease and behaviour.
All dogs and cats require annual booster vaccinations against the major infectious diseases, in addition to the primary course when they are puppies/kittens.